Store Policy
Welcome to 3ive Apothecary. Our products are handcrafted with intention and respect for your wellbeing. Please review our store policies before placing your order.
📦 Order Processing
All items are handcrafted in small batches. Processing time is 5–11 business days. We may ship sooner, but this timeframe ensures each product is prepared with care. You’ll receive a confirmation email when your order is placed, and another with tracking information once it ships.
🚚 Shipping
We ship domestically and internationally.
Shipping rates are calculated at checkout based on weight, destination, and carrier.
Once your package leaves our facility, delivery timelines and liability fall under the selected carrier. For issues with lost or delayed packages, we’re happy to assist with claim support.
🌍 International Orders
You are responsible for any customs duties, taxes, or clearance fees.
International shipments may experience additional delays due to customs processing.
♻️ Sustainability Notice
We are committed to eco-friendly practices. Packaging may include recyclable or reusable materials—please honor the environment by recycling or reusing containers where possible.
💛 Refunds & Returns
Due to the personal care nature of our products, all sales are final for safety and quality reasons. We do not accept returns or exchanges.
If your order arrives damaged, incorrect, or incomplete, please contact us within 3 days of delivery. Send your order number and clear photos of the issue—we’ll resolve it via replacement or store credit.
⚖️ Legal & Health Disclaimer
Our products are compliant with Health and Safety regulations of South Carolina and the U.S.
None of our products are intended to diagnose, treat, cure, or prevent any disease.
If you are pregnant, nursing, under 18, or taking medication, please consult a healthcare professional before use.
Always conduct a patch test before using any topical product.
3ive Apothecary is not responsible for misuse or adverse reactions.
📬 Contact Us
Need assistance or have a question?
📧 heysis@3ivesociety.com
Thank you for supporting our small-batch herbal craft. We appreciate you choosing 3ive Apothecary for your routine of healing, beauty, and intentional wellness.
Customer Care
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Privacy & Safety
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Payment Methods
- Credit / Debit Cards
- PAYPAL
- Offline Payments